ESTS, RMA Call Desk helps merchants capture and convert high-intent customers through smart callback requests and phone-based ordering. Visitors can quickly request a callback from the product page, while AI analyzes incoming requests to identify high-priority leads and suggest the best response timing. Merchants can manage conversations from a centralized dashboard, maintain phone order records, and place orders directly from product pages. The app also supports RMA/RGA automation and priority return handling to streamline post-purchase operations.
We built ESTS, RMA Call Desk to help merchants capture valuable customers who prefer speaking with a business before making a purchase. Callback requests and phone inquiries can easily get lost when they are managed manually. Our goal was to bring callback management, AI-powered lead prioritization, phone orders, and return workflows into one centralized solution so merchants can respond faster and convert more opportunities.