A practical PDF for restaurant owners, managers and freelancers who handle Google Business Profiles. It has 34 reply templates, each in Italian and English side by side: 12 for positive reviews, 6 for 3-star reviews, 5 for negative or possibly fake reviews and 11 for specific complaints (long wait, cold food, billing errors, cover charge, allergies, lost bookings…). Placeholders like [Name] and [Dish] make each reply personal in seconds. It also includes tips for staying within Google's review policies, a bilingual phrase bank and a checklist to run before posting a reply. 8 pages, A4, instant download.
Restaurants in tourist areas get reviews in two languages and often leave them unanswered, or reply in a hurry and make things worse. I wanted a small, affordable, bilingual starting point that a busy owner can adapt in a minute, without a subscription or software.