Digital Room Service is a browser-based hotel guest-service platform connecting Room QR ordering, hotel service requests, staff assignment, an operational Command Center and billing.
Guests scan the Room QR to order in-room dining or request housekeeping, laundry, toiletries, maintenance or luggage help, with no app download and no mandatory guest account. Requests reach the Command Center with room context, where managers assign staff and track each service to completion, while the kitchen works from a KDS. Staff use a browser workspace via the hotel's Staff Access QR and a secure PIN, with shifts and optional Room QR verification. Guests can charge orders to their room, and Room Guest Sessions expire so hotels can reset access.
The Grand Welcome gives every eligible new property 60 days of full Grand access for $0, with no credit card.
Hotels needed one browser-based way to connect guest room-service orders and service requests with staff operations, without making guests download an app. We built Digital Room Service so a guest can scan a Room QR and the hotel team can handle everything from one Command Center.